Terms and Conditions

All Monvue eyewear products come with a one-year manufacturer's warranty against defects in materials and workmanship. This warranty covers frame defects, lens coating issues, and hinge failures under normal use. The warranty does not cover damage caused by accidents, misuse, improper care, or normal wear and tear. To claim warranty coverage, customers must provide proof of purchase and contact our customer service team with photographic evidence of the defect.

Due to hygiene and safety reasons, contact lenses cannot be returned or exchanged once the box seal has been opened.

We accept returns or exchanges within 30 days of delivery only if:

* The product remains sealed, unopened, and unused.
* The product was damaged during transit.
* An incorrect item was shipped by Monvue.
* A verified manufacturing defect is present.

Customers must contact our support team within 48 hours of receiving the order for damaged, incorrect, or defective products and provide photographs or videos for verification.

Opened or used contact lenses are not eligible for return, refund, or exchange under any circumstances.

All orders are carefully packaged and shipped via insured courier services. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for an additional fee. Monvue is not responsible for delays caused by customs, weather, or carrier issues. Customers are advised to inspect packages upon delivery and report any damage within 48 hours. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Tracking information is provided for all shipments.

All content on the Monvue website, including product designs, photographs, text, logos, and graphics, is the exclusive property of Monvue or its content suppliers and is protected by international copyright and trademark laws. Customers may not reproduce, distribute, transmit, or display any content without prior written permission from Monvue. The purchase of eyewear products does not grant any intellectual property rights to the customer. Unauthorized use of Monvue trademarks, designs, or proprietary information is strictly prohibited and may result in legal action.

To the maximum extent permitted by law, Monvue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products or services, including but not limited to loss of profits, data, or business interruption. Monvue's total liability for any claim shall not exceed the purchase price of the product in question. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to all customers. Customers assume all responsibility for proper use, care, and maintenance of their eyewear.

Proper care extends the life of your Monvue eyewear. Always clean lenses with the provided microfiber cloth and lens cleaning solution. Avoid exposing eyewear to extreme temperatures, direct sunlight for extended periods, or harsh chemicals. Store eyewear in the protective case when not in use. Do not attempt to repair or adjust frames yourself, as this may void the warranty. For professional cleaning, adjustments, or repairs, contact Monvue customer service. Failure to follow care instructions may result in damage not covered by warranty.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in India.