Shipping Policy

Have questions about shipping? Our dedicated support team is here to help.

Response Time: We typically respond to all inquiries within 24 business hours

What to Include in Your Message:

Your order number
Full name and email address
Specific question or issue
Any relevant tracking information

Hours of Operation: Monday - Friday, 10:00 AM - 6:00 PM IST

We're committed to providing exceptional customer service and ensuring your Monvue experience is seamless from order to delivery.

Last Updated: 2026. This policy is subject to change at any time. We recommend checking back periodically for updates.

Lost or Damaged Packages

Your satisfaction is our priority. If your Monvue eyewear arrives damaged or goes missing, we'll make it right.

If Your Package is Damaged:

Inspect the package immediately upon delivery
Document the damage with photos (package exterior and contents)
Contact us within 48 hours of delivery with photos and order details
We'll arrange a replacement or full refund at no cost to you
In most cases, we'll ship a replacement immediately

If Your Package is Lost:

Check your tracking information for the latest status
Contact the carrier to file a loss claim if the package is marked as lost
Provide us with the carrier's reference number and claim details
We'll work with the carrier to locate your package or arrange a replacement
If the package cannot be recovered, we'll send a replacement at no cost

Our Commitment:

We stand behind every product we ship
Replacements are sent via express shipping at no additional cost
Full refunds are available if you prefer not to receive a replacement
We handle all carrier claims and documentation

Please report any issues as soon as possible to ensure the fastest resolution.

Incorrect Address / Failed Delivery

We want to ensure your Monvue eyewear reaches you safely. If there's an issue with your delivery address, we're here to help.

If You Provided an Incorrect Address:

Contact us immediately at support@monvue.in with your order number
Provide the correct address as soon as possible
If the package hasn't shipped yet, we can update the address at no cost
If the package has already shipped, we'll work with the carrier to redirect it if possible

If Delivery Failed:

The carrier will attempt redelivery (usually 2-3 attempts)
You'll receive notifications about failed delivery attempts
Contact the carrier or our support team to arrange a new delivery date
If the package is returned to us, we'll contact you to arrange reshipment

Important: Please ensure someone is available to receive the package or provide delivery instructions to the carrier. This helps prevent failed deliveries.

Delays & Exceptions

While we strive to deliver on time, certain circumstances may cause delays. We appreciate your understanding in these situations.

Common Reasons for Delays:

Public Holidays: Orders placed during holidays may be processed after the holiday period
Extreme Weather: Severe weather conditions can impact carrier operations
High Demand Periods: During peak seasons (festivals, sales), processing and delivery may take longer
Customs Clearance: International orders may experience delays during customs processing
Carrier Issues: Unforeseen logistics challenges beyond our control

What We Do:

Monitor all shipments closely for any delays
Proactively communicate with you if delays occur
Work with carriers to resolve issues quickly
Provide updates on revised delivery timelines

If your order is significantly delayed, please contact us at support@monvue.in and we'll investigate immediately.

Order Tracking Information

We keep you informed every step of the way. Once your order ships, you'll receive an email with all the details you need to track your package.

How to Track Your Order:

Check your email for the shipping confirmation with tracking number
Click the tracking link in the email to monitor your package in real-time
Visit our website and enter your order number in the tracking section
Contact our support team if you need assistance locating your tracking information

What You'll See:

Real-time location updates of your package
Estimated delivery date
Carrier information and contact details
Delivery status notifications

Most carriers provide SMS and email updates as your package moves through their network. Make sure your contact information is accurate to receive these notifications.

Shipping Charges

We believe in transparent pricing. Our shipping charges are calculated based on your location and order value.

Domestic Shipping (India):

Free Shipping: Orders above ₹2,500
Standard Shipping: ₹99 for orders below ₹2,500
Express Shipping: ₹199 (1-2 business days delivery in metro cities)

International Shipping:

Calculated at checkout based on destination and weight
Typically ranges from $15-$50 USD depending on location
Customers are responsible for any customs duties or import taxes

Shipping charges are clearly displayed before you complete your purchase, so there are no surprises at checkout.

Estimated Delivery Time

We partner with reliable logistics providers to ensure your Monvue eyewear arrives safely and on time. Delivery timelines vary based on your location:

Domestic Delivery (India):

Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai): 2-3 business days
Tier-2 Cities: 3-5 business days
Remote Locations: 5-7 business days

These timelines are estimates and begin after your order is processed and shipped. Actual delivery may vary based on carrier schedules, customs clearance (for international orders), and unforeseen circumstances.

Shipping Locations

Monvue ships to customers across India and select international destinations, bringing our premium colored lens eyewear to eyewear enthusiasts worldwide.

Domestic Shipping (India):

Available to all major cities and towns across India
Includes metro areas, tier-2 cities, and remote locations
Delivered through trusted logistics partners

If your location isn't currently available, please contact our support team at support@monvue.in to discuss options.

Order Processing Time

Every Monvue order is carefully prepared to ensure the highest quality. We process all orders within 1-2 business days from the time of purchase. During this period, our team verifies your order details, quality-checks your colored lenses, and prepares your eyewear for shipment.

What happens during processing:

Order verification and payment confirmation
Quality inspection of your colored lenses
Secure packaging to protect your premium eyewear
Shipment label generation and carrier handoff

Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a shipping confirmation email with tracking details as soon as your order leaves our facility.