Refund and Returns Policy



1.We  provide exchanges or returns for products with manufacturing defects of the frames and lenses or in the case of a wrong product being received, as our eyewear is custom-made.
2. For exchange or return requests pertaining to manufacturing defects or the receipt of the wrong product, please notify us within 7 days of receiving the product.
3. You may contact us via email at or WhatsApp/call us at 9205918979 to process an exchange or return. Please provide us with your order details, reason for return, and a picture of the damaged or incorrect product.
4. Upon receiving your email, a customer service representative will arrange to collect the product within 2 business days. Our quality team will then inspect the returned product, and a credit note or a replacement will be issued for the same.
5. All Disputes and claims are subject to Haryana Jurisdiction only.



  1. Since we custom make eyewear, we only accept an exchange/ return and do not offer refunds unless as specified above
  2. To request a refund please email us on WhatsApp / call us on 9205918979  with your order details, reason for refund and any other details that will help us process this swiftly.
  3. On receipt of your request, our customer service representative will have the product collected within 7 business days. On receipt of your returned products, our quality team will check the product, we clear your refund within 7 business days from the date of receipt of returned products. The amount of refund will be credited to your credit/debit card account as the case may be.
  4. International exchanges / returns will not be processed



  1. All our frames comes with a 2 years warranty
  2. All the lenses have a 12 moths warranty for the quality
  3. Non adaptation warranty is valid only for progressive lenses only after continuous usage of 7days  and it is valid up to 14 days  from the date of invoice.
  4. The warranty does not have exchanges for cosmetic reasons, reasons of weight or improper handing
  5. MR8 breakage warranty of 12 months is applicable to lens with 1.6 index
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