Terms And Condition

Terms and Conditions

1.We  provide exchanges or returns for products with manufacturing defects of the frames and lenses or in the case of a wrong product being received, as our eyewear is custom-made.
2. For exchange or return requests pertaining to manufacturing defects or the receipt of the wrong product, please notify us within 7 days of receiving the product.
3. You may contact us via email at support@monvue.in or WhatsApp/call us at 9205918979 to process an exchange or return. Please provide us with your order details, reason for return, and a picture of the damaged or incorrect product.
4. Upon receiving your email, a customer service representative will arrange to collect the product within 2 business days. Our quality team will then inspect the returned product, and a credit note or a replacement will be issued for the same.
5. All Disputes and claims are subject to Haryana Jurisdiction only.

 

Warranty

  1. All our frames comes with a 2 years warranty
  2. All the lenses have a 12 moths warranty for the quality
  3. Non adaptation warranty is valid only for progressive lenses only after continuous usage of 7days  and it is valid up to 14 days  from the date of invoice.
  4. The warranty does not have exchanges for cosmetic reasons, reasons of weight or improper handing
  5. MR8 breakage warranty of 12 months is applicable to lens with 1.6 index

 

 

 

 

 

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